Shipping policy
Thank you for shopping with Kai3 Market! Here is everything you need to know about how your order gets to you.
Where we ship
We currently ship to addresses within the United States.
Shipping cost
- Standard shipping: $8.00 per order
- Free shipping on orders of $70 or more
- For some items from our U.S. partner brands, shipping is calculated at checkout. You will always see the exact shipping cost before you pay.
Processing time
Orders are usually processed within 1–3 business days (Monday–Friday, excluding holidays). Personalized items, such as name necklaces, may need a few extra days to be made.
Delivery time
- Most items: about 7–15 business days after processing. These items ship from our partner warehouses, some of which are overseas.
- Items from U.S. partner brands: usually about 3–7 business days after processing.
Delivery times are estimates and are not guaranteed. Busy seasons, weather and carrier delays can add extra time. Ordering a holiday gift? Please order early.
Multiple packages
Because our products come from different partners, an order with several items may arrive in separate packages on different days. You will not be charged extra for this.
Tracking
Once your order ships, we will email you a tracking number so you can follow your package.
Address accuracy
Please double-check your shipping address at checkout. We are not responsible for orders sent to an incorrect address entered at checkout. If you notice a mistake, email us right away and we will do our best to fix it before your order ships.
Lost or damaged packages
If your package shows as delivered but you can't find it, or if it arrives damaged, please email us within 7 days of the delivery date with your order number (and photos for damaged items). We will work with you to make it right.
Questions?
Email us at support@kai3market.com and include your order number. We are happy to help!