Refund policy
We want you to love your Kai3 Market purchase. If something isn't right, we're here to help.
30-day returns
You have 30 days from the day your order is delivered to ask for a return. To be eligible, items must be unused, in the same condition you received them, and in their original packaging.
Items that can't be returned
Unless they arrive damaged, defective, or wrong, the following are final sale:
- Opened or used makeup and skincare, for health and hygiene reasons
- Personalized items, such as name necklaces, because they are made just for you
Damaged, defective, or wrong items
If your order arrives damaged, defective, or isn't what you ordered, please email us within 7 days of delivery with your order number and photos. We'll make it right with a replacement or a full refund, at no cost to you. This applies to final-sale items too.
How to start a return
Email us at support@kai3market.com with your order number and the item you'd like to return. Please don't send anything back before contacting us. Our products ship from different partners, so we'll send you the correct return address and instructions. Items sent back without approval may not be accepted.
Return shipping
If you're returning an item because you changed your mind, the customer pays for return shipping. If the return is due to our mistake (a damaged, defective, or wrong item), we cover it. Original shipping fees are not refundable.
Refunds
Once your return is received and inspected, we'll email you to let you know whether it's approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card company may take a little extra time to post the refund.
Exchanges
The quickest way to get a different item, color or size is to return the one you have and place a new order.
Cancellations
Need to cancel? Email us as soon as possible. If your order hasn't been processed yet, we'll cancel it and give you a full refund. Once an order has shipped, it can't be canceled, but you may return it under this policy.
Questions?
Email us anytime at support@kai3market.com. We're happy to help!